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If you order a product which is available on our website then we dispatch the product within 48 hours of the confirmation of your order and payment. We have a turn around time of 3 weeks if the product needs to be customised. We keep a bandwidth of 7 days once the product is dispatched. In case of any delay in shipping of goods we will inform you accordingly. Goods that are damaged or lost in transit are replaced completely free of cost as per our Returns & Refund Policy.

We commit to your order reaching you within 1-7 days after getting dispatched from our location.However, please note that it is not possible for us to give you a guarantee for the delivery date as we have no control over unforeseen circumstances that may delay delivery after we have shipped the order. However if you wish to track your order directly, you can do it with the airway bill/tracking information emailed to you.

We will not be responsible for wrong delivery due to incorrect and/or incomplete address given by the customer.We would request you to check your address in detail at the time of checkout. An incorrect address will incur a triple shipping cost as the package returns back to us and we then re-ship the same back to the corrected address. Prices and shipping policy may change without prior notice.

Please connect with us via email or phone call. We will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange Pack the product properly and label the product with the order number, seller address and your address. Use a good courier service to send back the goods so that they do not get damaged in transit. Ensure that the AWB/tracking number is shared with us by email once you have couriered the products. The order shall be cancelled once the seller receives the product in undamaged condition, there should be no scratches, no dents, no wear and tear, etc. Please ensure to pack the product properly before couriering it to us. Try to use the original packaging that it was sent in. ​ All products to be returned should be shipped to the following address: ​ F-710, Giridhari Executive Park, Peeramcheruvu Village, Rajendra Nagar Mandal, Near Kali Mandir, Appa Junction, Hyderabad - 500091 ​

We will not refund the custom duties, taxes, if applicable, or paid by you at time of receiving the goods. At any point the refunds will not exceed the actual value of the goods.

Once we have received the product back and the return has been approved, a confirmation will be sent to the customer on the status of the same and a refund initiated. The refund amount shall be credited to your credit card/debit card/internet banking account and the same shall be duly notified to you to your email address provided at the time of registration, after deducting shipping and applicable taxes, if any.

If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible. ​If you want a replacement then we will ship a replacement item as early as possible with no extra shipping cost to you. ​

Incorrect or out-dated delivery address. After 2 failed delivery attempts by the courier company Package refused by recipient. Products returned in a used or damaged condition. The product is returned beyond the required return date. In case of minor design and color variations. With handmade products there will always be some variation in color, design & texture between products you see online and products you get in hand.

Please raise the return request within 24 hours of receipt of the goods at you destination. Returns, if any have to be made within 4 days of receiving the product. Goods ordered if not in stock and those that cannot be exchanged for a similar product will be refunded. If a customer wants to return the product because he/she doesn’t like it or feels the product doesn’t match his/her expectations, the customer will have to send the product back in its original packing and in an unused condition to us and bear the return shipping cost, on receiving it we will initiate a refund for the customer. The refund will be given for the full amount except the amount paid towards shipping and applicable taxes if any. If there are genuine quality issues regarding the product. If the product has been damaged in transit and delivery not accepted. If the order could not be shipped within the specified timeline. If the shipping address is not serviceable. Damaged goods that are used or manhandled will not be accepted as returns or refunded.

By visiting and registering with www.wallverse.wixsite.com/wallverse, you are accepting and consenting to the practices described in this Privacy Policy

www.wallverse.wixsite.com/wallverse may use your personal information for the processing of orders, payments and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.

We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavours to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with.

WallVerse through its site www.wallverse.wixsite.com/wallverse respects the privacy rights of its online visitors and recognizes the importance of protecting the information collected about them. We have adopted a Privacy Policy that guides how we collect, store and use the information that you provide us with.If you are under 18, we require that you inform a parent or guardian about WallVerse Privacy Policy as well as acquire their consent to the Privacy Policy before ordering online.The following information is provided by WallVerse to enable our online visitors to be fully informed of our Privacy policies. By visiting www.wallverse.wixsite.com/wallverse, you are accepting and consenting to the practices described in this Privacy Policy and Disclaimers. Please note that this policy applies to WallVerse, www.wallverse.wixsite.com/wallverse and/or its subsidiaries, but not to websites maintained by other companies or organisations to which we link. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting any personal information.

www.wallverse.wixsite.com/wallverse collects personal information in several ways directly from its online visitors when they order or when they register for a service offered by www.wallverse.wixsite.com/wallverse. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers and home address so that we can process and fulfil your orders. Credit card details are entered directly into our payment partner's systems and are neither transmitted nor held on www.wallverse.wixsite.com/wallverse systems. Additionally we may also obtain information as a result of authentication or identity checks for which we ask for your telephone number. This number is given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

If for any reason you are concerned that the personal information maintained by www.wallverse.wixsite.com/wallverse is not correct, please visit the web site and, after logging into the site using the "Login" menu on the home page; your personal information will be made available for review and change in the "Edit Personal Information" section. Only you, and/or upon request from you, the Customer Care department can access your personal data from the web site using your password and User ID.

www.wallverse.wixsite.com/wallverse reserves the right to make changes to this policy, notably in line with any revised legislation. Please check back from time to time to ensure you are aware of any changes in our privacy policy practices. Your continued use of our site will signify your acceptance of these changes.